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| Backorders: | |
| Backorders Every item sold on our website has an inventory status message alerting if the item is immediately available or not. Some items may be advertised for pre-sale on our website with an approximate ship date in the inventory status message. For Some reason the status on the website is still available but We dont have in stock , then Customer will need to wait forr 5 -7 or longer . If an item in your order is not in stock, we will not hold the rest of your order until the item is available*. We will ship the available items and backorder the item that is not in stock, provided that the available item on your order is not an accessory to the backordered item. In most circumstances, we will ship the backorder shortly after it was ordered, unless you are notified otherwise. You may always cancel a backorder for a full credit by contacting our Customer Service department. erain.net will not bill your credit card for an item that is not in stock. Occasionally, an item is found to be out of stock after the order has been processed due to an inventory discrepancy. We will credit your account for the value of that item if it is not expected shortly. If the backordered item becomes unavailable to us we will notify you via email and issue a full credit if your card has already been charged. * Does not apply to orders being shipped outside the U.S., or orders being shipped via USPS. |
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| Cancel order | |
| Order can not cancel after 24 hours from order time or order status appear " clocked " in your account log in Order can not cancel if the item already shipped . Refund money for the order contact during 24 hours and have not shipped out will be less for a fess which is handling fees 20% and plus another shipping label charge if can not void via third party like USPS, UPS , Fedex or via ebay paypal ...etc For wholesale invoice Invoices not paid within 48 hours are subject to cancellation. Any claim of shipment damage or shortage must be reported within 48 hours of receipt of goods. All sales are final. No refunds, credits, or exchanges will be given.Warranty is provided by the Manufacturer only. All past due accounts are subject to 1.5% interest rate per month after 30 days. Customer will pay for all attorney fees and costs incurred in the collection of any amount outstanding. Customer by accepting these goods expressly agrees to all terms and conditions set forth herein. |
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| Has my order shipped? | |
| Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status. | |
| How do I change quantities or cancel an item in my order? | |
| Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable. Order Change / Cancellation: You may request an order change or cancellation email to customerservice@eain.net as long as it has not been processed for shipping. If your order was shipped before you requested a cancellation or before any changes could be made, you can refuse delivery and we will refund you for the purchase less our shipping and processing cost. If the order payment was through check or money order, we will refund you by check after 21 business days following the receipt of your check or money order. We are unable to reinstate an order once it has been cancelled. You may place a new order subject to our current availability and pricing. |
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| How do I track my order? | |
| Click the "My Account / Order Status" link at the top right hand side of our site to track your order. | |
| My order never arrived. | |
| Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. | |
| An item is missing from my shipment. | |
| Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. | |
| My product is missing parts. | |
| Click the "My Account " link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. | |
| When will my backorder arrive? | |
| Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. | |
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